Terms of Service
Last updated: 21 October 2026
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These Terms of Service (“Terms”) govern your use of Wotrace, provided by MAGIC BOX TECHNOLOGY FZCO (“we”, “us”). By creating an account, signing in or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent (the “Customer”).
1. The Service
Wotrace is a business platform for managing records, workflows, approvals, automations, integrations, documents, reports and websites, available on the web and as apps for iPhone and Android. Features may differ by plan.
2. Accounts
You must give accurate information and keep your sign-in details confidential. The Customer is responsible for the people it invites, the permissions it gives them and everything done under its account. Tell us immediately at help@wotrace.com if you believe an account has been compromised.
3. Acceptable use
You must not use the Service to break the law; to send spam or unsolicited messages; to store or share content you have no right to; to infringe anyone’s rights; to try to access other organisations’ data; to probe, overload or disrupt the Service; or to reverse engineer it except where the law allows. You must follow the rules of any third-party service you connect, such as Meta, Google, TikTok, LinkedIn or Stripe, including their messaging and advertising policies.
4. Customer data
The Customer owns the content it puts into the Service. The Customer gives us permission to host, process and transmit that content only as needed to provide the Service. The Customer is responsible for having a lawful basis and any required consents for the personal data it stores, and for answering requests from the people that data is about. Our Privacy Policy explains how we handle personal data.
5. Third-party services
When you connect a third-party service, your use of it is governed by that provider’s terms. We are not responsible for third-party services, and we may change or stop an integration if the provider changes its rules or its interface.
6. Plans, fees and payment
Paid plans, prices, billing periods and limits are set out in your order or plan. Fees are payable in advance for each billing period and are non-refundable except where the law requires otherwise. If payment is overdue we may limit the account after giving notice.
7. Availability and changes
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may improve and change the Service; if a change materially reduces what a paid plan includes, we will tell the Customer in advance.
8. Intellectual property
We own the Service, the Wotrace name and its software. These Terms do not transfer any of our intellectual property to you, other than the right to use the Service while your subscription is active. If you send us feedback, we may use it without obligation.
9. Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only for the purpose of these Terms.
10. Ending the agreement
The Customer may stop using the Service at any time. We may suspend or end access if these Terms are seriously breached or if the law requires it. After the account ends, the Customer may ask us to export its data within 30 days; after that we delete it as described in our Privacy Policy.
11. Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows.
12. Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential losses, lost profits or lost data, and our total liability under these Terms is limited to the fees the Customer paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Governing law
These Terms are governed by the laws of the United Arab Emirates. The courts of the United Arab Emirates have jurisdiction over any dispute, unless the law where the Customer is located requires otherwise.
14. Changes to these Terms
We may update these Terms. We will change the date at the top and, for significant changes, tell Customers in advance. Continuing to use the Service after a change means you accept the updated Terms.
15. Contact
MAGIC BOX TECHNOLOGY FZCO, United Arab Emirates — help@wotrace.com